HAVE QUESTIONS?
Frequently Asked Questions
Where do you ship to?
We currently ship worldwide.
Original paintings, fine art prints, and other available products can be delivered to most countries. Shipping costs and delivery estimates are calculated at checkout based on your location.
If you’re unsure whether we ship to your country, or have any questions about international delivery, please don’t hesitate to get in touch before placing your order.
How long will my order take?
Each order is carefully prepared by Courtney from her studio in Western Australia.
Processing times
- Original paintings: 2–5 business days
- Fine art prints: 3–7 business days
- Commissions: Timeframes vary and will be discussed before work begins.
Estimated shipping times
- Australia: 2–8 business days
- New Zealand: 5–10 business days
- International: 7–21 business days
Please note that shipping estimates may vary depending on customs processing, public holidays, and your local postal service.
If you need your order by a specific date, feel free to get in touch before ordering and I’ll do my best to help.
Please note: Processing time and shipping time are separate. Your order will first be prepared and packaged before being shipped.
Refunds, Returns & Cancellations
Every piece is carefully packaged and inspected before it leaves the studio. If your order arrives damaged or incorrect, please contact me within 7 days of delivery with photos so I can make it right.
As each original artwork and fine art print is created or prepared specifically for your order, change-of-mind returns and cancellations are not accepted once your order has been processed.
If you have any questions before purchasing, please don’t hesitate to get in touch—I’m always happy to help.
Are all artworks painted by Courtney?
Yes. Every original painting is created by Courtney Rose in her Western Australian studio. From the initial sketch to the final brushstroke, each piece is thoughtfully made by hand.
Will this artwork be reproduced?
Original paintings and fine art prints are clearly labelled on each product page. Some originals may become fine art prints, while others will remain one-of-a-kind. If an artwork is part of a limited edition, the edition size will always be stated.
How are original paintings packaged?
Every original painting is carefully packaged by hand in my Western Australian studio to help ensure it arrives safely.
Your artwork is protected using archival materials and multiple layers of protective packaging before being securely boxed or mailed in a rigid art mailer, depending on its size. Each original painting also includes a signed Certificate of Authenticity.
Are your prints limited edition?
This varies by collection.
Some fine art prints are released as open editions, while others may be available as limited editions. Where applicable, edition information will always be clearly stated on the product page.
Do you accept commissions?
Yes, I accept a limited number of commissions throughout the year.
If you’re interested in commissioning an original painting, please visit the Enquire page or get in touch with as much detail as possible. I’ll be happy to discuss your ideas, availability, pricing, and timeframes.
What are your fine art prints printed on?
My fine art prints are professionally produced on premium archival paper using high-quality pigment inks to achieve rich colour, exceptional detail, and long-lasting durability.
The paper and printing process are carefully chosen to honour the original artwork and provide a beautiful collector-quality finish.
Will the colours match what I see on my screen?
Every effort is made to photograph and reproduce each artwork as accurately as possible.
However, colours may vary slightly between screens due to differences in monitor and device settings. The original artwork and fine art prints are carefully colour checked to ensure they closely reflect the intended piece.
How should I care for my artwork?
To help preserve your artwork for years to come:
- Keep it out of direct sunlight where possible.
- Avoid displaying it in areas with excessive humidity or moisture.
- Handle artwork with clean, dry hands.
- Frame paper artworks behind glass or acrylic for added protection.
With proper care, your artwork can be enjoyed for generations.
Do you offer framing?
Framing is available on selected artworks where stated.
If an artwork includes a frame, this will be clearly noted in the product description. If you’d like framing for a piece that isn’t currently offered framed, please get in touch before ordering and I’ll be happy to discuss the available options.
Shop Our Collections
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Original Paintings
Discover original paintings created entirely by hand by me, Courtney Rose. Each...
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Fine Art Prints
Discover fine art prints created from my original acrylic paintings. Every piece...
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Illustration Prints
Every illustration in this collection is lovingly hand drawn by me, Courtney...